Helpdesk

Employee helpdesk

Tickets, SLAs, knowledge base and support analytics across all categories.

Open tickets

142

+18

Avg. resolution

4.2 hrs

-1.1

vs target 6h

SLA compliance

96%

+2%

CSAT

4.7 / 5

+0.1

Open tickets

  • IB

    HD-3421 · Cannot access payroll portal

    High · 2h old · IT

    High
  • KM

    HD-3420 · Update bank account for salary

    Normal · 4h old · Payroll

    Normal
  • DV

    HD-3419 · Request relocation support

    Normal · 1d old · HR

    Normal
  • MG

    HD-3417 · Maternity leave query

    Normal · 2d old · Benefits

    Normal

Top knowledge articles

  • AG

    How to enroll in benefits

    1,284 views this month

    Popular
  • JT

    Resetting your work password

    894 views

    Popular
  • IG

    Submitting expense reimbursements

    612 views

    Popular
  • KN

    Requesting a leave

    548 views

    Popular